TM
Thandazile M

1 reviews | Active since Jun 2024

16 Jul 2024, 21:57

***** ***** *****

No guys no this can't be happening Last year October 11 I paid all my Owings and I confirmed with you I then requested a paid up letter. Since then I was advised that it will be send to my suprise 2 months I was checking my credit report then it was not there then today I decided to check again booom there is a new credit limit plus the new balance showing that some1 bought on my profile. And the report also mentioning that a new account has recently opened goshhhh who did that please please can this be rectified I have never bought anything from Home Choice since I last paid and requested a paidup latter and still not received this I purely a ***** and I'm no longer working since Feb and I'm not taking any debts this will have to rectified ASAP

0
Replies (3)
Homechoice
Homechoice's reply17 Jul 2024, 07:23
Official
Hi Thandazile.

 Thank you for taking the time to reach out to us with your concerns. 

This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
 
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
 
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
 
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
 
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.

Kind Regards.
Homechoice 

TM
Thandazile M's update17 Jul 2024, 09:38
Reviewer Update
I have sent the screenshot to the recently report and they also partner with experian
Can this be rectify as soon as possible possible since from October still it's not rectified nooooo
Homechoice
Homechoice's reply17 Jul 2024, 10:09
Official
Hi Thandazile,

We will respond to you via email shortly.

Regards,
Nosiphiwo