kS
kellie S
1 reviews | Active since Nov 2015
21 Jan 2022, 12:32
6 weeks and counting for delivery to warehouse
I bought and xbox and 2 remotes quite a while back. We were having problems with thr remotes so send them back to be repair. They were collected on the 10th of December 2021, today is the 21st of January 2022. My remotes haven't even reached the warehouse, never mind that they still need to be assessed. 6 weeks and a delivery couldn't even be done. I'm tired of my emails being ignored, when I call in, I just get told nothing can be done. I'm at the stage now where I'd rather return the xbox and be refunded for everything. The service you're offering is beyond shocking, to say the least.
Helpful (0)
Replies (3)0
Replies (3)
Homechoice's replyOfficial
22 Jan 2022, 07:43Hi Kellie,
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you to assist in resolving the issue.
Thank you.
Homechoice
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you to assist in resolving the issue.
Thank you.
Homechoice
Homechoice's reply22 Jan 2022, 07:43
Official
Hi Kellie,
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you to assist in resolving the issue.
Thank you.
Homechoice
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you to assist in resolving the issue.
Thank you.
Homechoice
kS
kellie S's updateReviewer Update
27 Jan 2022, 10:56Good morning, I still haven't received any feedback whatsoever. Can you please send me a contact number for someone that can assist me? I am at the stage where I would just like a refund so I can replace the remotes and, carry on using the xbox or, you can collect the xbox and refund for all of it. It's been 7 weeks and I still can't use the xbox because nobody can even tell me if my remotes have reached your warehouse, let alone how long the assessment and repair will take.
kS
kellie S's update27 Jan 2022, 10:56
Reviewer Update
Good morning, I still haven't received any feedback whatsoever. Can you please send me a contact number for someone that can assist me? I am at the stage where I would just like a refund so I can replace the remotes and, carry on using the xbox or, you can collect the xbox and refund for all of it. It's been 7 weeks and I still can't use the xbox because nobody can even tell me if my remotes have reached your warehouse, let alone how long the assessment and repair will take.
kS
kellie S's updateReviewer Update
31 Jan 2022, 14:41So today is the 31st of January 2022. After almost 2 months since my remotes were returned, a number of unanswered e-mails, a Hello Peter complaint and eventually an Ombudsman complaint. I receive an e-mail today stating that the remotes need to be sent to Microsoft for the warranty. So why was this not explained on day one? Why were they even collected in the first place? After two months and they haven't reached your warehouse, how long am I expected to wait for them to be returned? At this stage, I'm quite possibly out of my warranty period with Microsoft due to you absolutely shocking service delivery.
kS
kellie S's update31 Jan 2022, 14:41
Reviewer Update
So today is the 31st of January 2022. After almost 2 months since my remotes were returned, a number of unanswered e-mails, a Hello Peter complaint and eventually an Ombudsman complaint. I receive an e-mail today stating that the remotes need to be sent to Microsoft for the warranty. So why was this not explained on day one? Why were they even collected in the first place? After two months and they haven't reached your warehouse, how long am I expected to wait for them to be returned? At this stage, I'm quite possibly out of my warranty period with Microsoft due to you absolutely shocking service delivery.