TF
Trienie F
1 reviews | Active since Sept 2015
25 Feb 2016, 10:32
5 MONTHS NO CREDIT NOTE. I MUST PAY
5 MONTHS LATER AND STILL NO CREDIT NOTE FROM HOMECHOICE OF ITEMS NEVER RECEIVED. THEY SAID THAT THEY WILL ONLY CREDIT ME ONCE THE PARCEL IS BACK AT THEIR STOREROOM. HOW IS THIS MY PROBLEM? I NEVER RECEIVED IT!!! THEY ARE PESTING ME FOR PAYMENT EVERY SINGLE DAY!! WHY MUST I PAY FOR SOMETHING NOT RECEIVED? I BETTER NOT FIND OUT THAT I AM GETTING BLACK LISTED FOR SOMETHING THAT WAS NOT MY FAULT.
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Homechoice's replyOfficial
25 Feb 2016, 11:02Hello TFor,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply25 Feb 2016, 11:02
Official
Hello TFor,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team