3 WEEKS & STILL NO HOPES OF WHAT IS GOING ON

On the 02-Oct - i placed an order for a TV with HomeChoice. by the 09-October I still hadn't received any feedback from HomeChoice regarding this order, I called numerous times & was told they need a 20 digit number to process my order. I then decided to call SABC myself to find this 20digit number for them that doesn't appear on my TV Licence, only to find out this number is something the RETAILER needs to request for authorisation, has nothing to do with the customer, BAD TRAINING OF STAFF!! The TV finally arrived Thursday 15-Oct only to find the TV arrived with the stand of the TV as advertised by them, I have been calling them constantly & the response is always they have been trying to call you, LIES!! I HAVE ZERO MISSED CALLS ON MY PHONE FOR THE PAST WEEK!! Today is the 23-Oct & i still have no feedback regarding the TV Stand, i have a TV standing in a box which i can't use until HomeChoice gets their act together & tells me why they are advertising things that are not actually sent with your order! - I am on the verge of returning the TV to them & they can easily lose out on this sale!! I NEED SOME FEEDBACK FROM HOMECHOICE THIS IS HORRIBLE CUSTOMER SERVICE!!!