AM
Amukelani M
1 reviews | Active since Jun 2017
30 Jun 2017, 08:24
3 Week Wait
<p>I processed an order online 08/06/2017 and 3 weeks later I am still waiting. I constantly speak to *********** call centre agents who know nothing about customer service and the managers are equally ***********. If the order cannot be delivered by next week Tuesday 04/07/2017 please process a cancelation as this is beyond me.</p>
Helpful (0)
Replies (6)0
Replies (6)
Homechoice's replyOfficial
30 Jun 2017, 11:58Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Homechoice's reply30 Jun 2017, 11:58
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Homechoice's replyOfficial
30 Jun 2017, 11:59Good Day,
Thank you for raising your enquiry with us on the Hello Peter forum.
Please accept our sincere apologies for your unfortunate experience.
Kindly note that we are currently experiencing some technical difficulties and we are unable to view your personal details.
For us to successfully address your enquiry please provide us with your Identity number or HomeChoice account number.
Kind Regards,
Customer Support Team
Best regards,
Homechoice's reply30 Jun 2017, 11:59
Official
Good Day,
Thank you for raising your enquiry with us on the Hello Peter forum.
Please accept our sincere apologies for your unfortunate experience.
Kindly note that we are currently experiencing some technical difficulties and we are unable to view your personal details.
For us to successfully address your enquiry please provide us with your Identity number or HomeChoice account number.
Kind Regards,
Customer Support Team
Best regards,
AM
Amukelani M's updateReviewer Update
30 Jun 2017, 12:01I would have thought a call would be the most logical thing to do. Please call me on **********
AM
Amukelani M's update30 Jun 2017, 12:01
Reviewer Update
I would have thought a call would be the most logical thing to do. Please call me on **********
AM
Amukelani M's updateReviewer Update
03 Jul 2017, 07:53I still havent received a call from you since my last response. Please send me your CEO's email address. I have processed the order (Baby items) because I am due soon so it defeats the purpose if the order will be delivered after the baby arrives.
AM
Amukelani M's update03 Jul 2017, 07:53
Reviewer Update
I still havent received a call from you since my last response. Please send me your CEO's email address. I have processed the order (Baby items) because I am due soon so it defeats the purpose if the order will be delivered after the baby arrives.
Homechoice's replyOfficial
03 Jul 2017, 12:06Good Day,
Thank you for raising your enquiry with us on the Hello Peter forum.
Please accept our sincere apologies for your unfortunate experience.
Kindly note that we are currently experiencing some technical difficulties and we are unable to view your personal details.
For us to successfully address your enquiry please provide us with your Identity number or HomeChoice account number. Kindly make sure that you select private reply when sending the details, as we are unable to view your contact number.
Kind Regards,
Customer Support Team
Best regards,
Homechoice's reply03 Jul 2017, 12:06
Official
Good Day,
Thank you for raising your enquiry with us on the Hello Peter forum.
Please accept our sincere apologies for your unfortunate experience.
Kindly note that we are currently experiencing some technical difficulties and we are unable to view your personal details.
For us to successfully address your enquiry please provide us with your Identity number or HomeChoice account number. Kindly make sure that you select private reply when sending the details, as we are unable to view your contact number.
Kind Regards,
Customer Support Team
Best regards,
AM
Amukelani M's updateReviewer Update
03 Jul 2017, 12:08***
AM
Amukelani M's update03 Jul 2017, 12:08
Reviewer Update
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