2nd complaint... In a month..
<p>Seriously.. I have canceled my order with you guys - due to the arrogance and incompetence of your company. Due to the rudeness of your call center staff. My order shows as canceled. I have recorded calls where your call center confirms my calla are canceled and you guys do too. So stop calling me.. Stop asking me if I have received my sound bar.. Cause no i didn't. I canceled the flippen thing after you guys ****ed me off proper with your bull****. If you touch my account based on something I do not have. I will take matters further. If you keep calling me. I will open an harassment case I will report you to the Direct marketing association and I will report u to the consumer council. Then next stop will be the credit ombudsman if u guys mess with my name. And I can go on and on. Leave me alone.. I do not want to support your bull**** company.. And i'm glad your staff showed me the true colors of the franchise you are.. Before I went and wasted money on a service from you guys... (FYI UPDATE MY ACCOUNT ON YOUR SYSTEMS BEFORE I GET ANOTHER CALL FROM YOUR STAFF.. FRIDAY A ANTAGONIZING FEMALE CALLED TO CONFIRM IF I GOT MY ORDER.. WHEN I TOLD HER NO I CANCELED IT.. IN HER TONE SHE GOES OH REALLY... WHY... UPDATE MY ****** ACCOUNT SO SOMEONE IN YOUR COMPANY KNOWS HEAD FROM TAILS...)</p>
Dear Sir/Madam
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Dear Sir/Madam
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
