2nd complaint for same issue. Pathetic Service

Last year I complained that you sell defective damaged products. After waiting long for responses and the item to be picked up it was finally done. I received little feedback regarding the issue despite numerous emails. I eventually wanted the issue over and done with so I asked for a better quality product to be sent to me. Which after another long wait the item was sent. Inconveniencing me by having to go out of my way to go to the post office. (Courier services is not that expensive) FYI I got around to checking the item and guess what, I should not have expected anything less, seems like the item I sent back was returned all you did was stitch it poorly. If it is not the same item that means all your products are of the poorest quality. I can also see that it will tear at different stitches. So can you sort this out. I do not want the same up and down story as last time. You cannot fool everyone with the poor damaged products you sell. I want a credible solution to this that will benefit me. Go back and check all the correspondence we had from the last time and give me a proper solution.