lL
lebzahm L

1 reviews | Active since Feb 2017

01 Feb 2017, 11:22

2016 BLACK FRIDAY , PAY AND NEVER RECEIVE YOUR GOODS

<p>Good day</p> <p> </p> <p>Like any other business home choice also had a black Friday, I paid for an order FOR R1675.33, since my payments I was receiving items 1 by 1, I phoned after receiving the first item and I was told the order will all of it reach me, the reason they are not sending everything all at once is because they do not have all stock, a week later I receive another item, did not have any problem to wait for me, I then receive something else in Jan and I thought to myself it means the another staff will also be coming, weeks later I phoned to fin d out if I was in deed waiting for reality and I was told, you have received everything because the last item you received which is a 6 peace sheet replace the 14 peace you gave paid for, I was so confused I requested to speak to the manager which we did after holding on line for good 45 min, she said to me she will look in t9o the matter and get back to me 3 weeks down the line I am still waiting for her call, all I want is my Amina 14-piece polycotton sheet set, homechoice has really disappointed me after all the support I have been giving them for the past years bathing!!!</p> <p> </p>

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Replies (2)
Homechoice
Homechoice's reply01 Feb 2017, 14:06
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team
lL
lebzahm L's update01 Feb 2017, 15:27
Reviewer Update

will wait for your respond