JP
Jeannette P

1 reviews | Active since Mar 2009

30 Sept 2016, 10:21

10 yrs later and still being bothered for a product i have returned

<p>About 10 yrs ago i wanted to purchase a set f pot from homechoice, i was not hapy with it and returned them back to homechoice. since then it has been constant harrasments and affidavits sent to them as well as to the attourneys. What more to i do to get them off my back. i am not going to be responsible for something i did not take possession off. somebody needs to sort this out immediately. Furthermore i spoke to the team leader Maruaan this mornin and he refused to assist cos i could not remember my details from 10 yrs back, he suggested that i go get an affidavit to say that i cannot remember my details. this was 20 minutes on the phone with an *********** person.</p> <p>Homechoice get off your ass and sort this out immediately.</p> <p> </p>

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Replies (2)
Homechoice
Homechoice's reply30 Sept 2016, 11:07
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team
JP
Jeannette P's update30 Sept 2016, 12:03
Reviewer Update

i dont need an automated response, i want someone to sort this matter out immediately