1 year and still waiting for item to be credited.

I have been supporting homechoice few years and from last year they have dispointed me. I have returned my inner devet set in April 2021 due to my husband and I been in an serious accident. They got fastway to collect it and I have the email from fastway for collection this is going a year that they didn't locate my item. I am paying for something I Do not have. I called month after month and get empty promises. I will never recommend or buy again from them. I even advise they agent how to locate and were to start but nothing as happened.