1 reviews | Active since Apr 2017

21 Dec 2018, 12:29

Worst Service from @Home living space Centurion

I have ordered a bed base set and backboard for my new place on the 24 November from @Home Living space Centurion for the reason they said delivery will take place on the 18 December. When the 18th came I phoned to ask about delivery and I was told that I will only get my delivery by the 27th December that really upset me as I moved into my new place on 15th and I thought sleeping on couch for one or two days should be fine. Then I got email today 21st December saying my backboard has been delivered. I called into store and they said they will check my order on phone me back. So when they phone back they say they do not have stock of the backboard so they refunded this back into my account and now I have to come in and pay in R700. This is the worst Service I have ever received!

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Replies (1)
@Home
@Home's reply24 Dec 2018, 08:57
Official
Hello Hesan

Thank you for taking the time to send us this feedback. We have escalated this to the Field Team and they will call to assist you directly. Your reference is RM156271

Thanks

the @home Customer Care Division