WORST SERVICE EVER

on Sunday 22.03.2015 I placed an order on the @home website. On Wednesday 25.03.2013 I called to find out what was going on as I did not receive anything as yet and I was told to cancel the order and recapture it because they don't know what was going on. I did that and paid for express delivery. On Thursday evening I tracked the order and it said \Nobody Home". On Friday I called and was told that it was because the courier did not have enough time to deliver. On Friday I was told that I would get the items later that day. On Monday I called again and was told that I would get it on Tuesday. Luckily I got it later Monday afternoon. My question. Why pay for express delivery and not get it as they indicated. They clearly don't have a clue how customer service work. I want my delivery fee refunded. Unacceptable. this was a birthday gift and I had to give it late. I am so embarrassed. In will never use this service again """