Worst Online Shopping Experience Ever from @Home & The Foschini Group

After 19 days of making me wait with no updates and bad service from your customer care this is the response you give me. --------------------------------------------- A GLITCH IN THE SHOPPING MATRIX We're so sorry to have to tell you that due to unforeseen circumstances in our warehouse, we have had to cancel one or more of the items in your order p ********** 78 placed on 22 November 2018. WHY? Well, either it was so popular we ran out of stock quicker than the systems were able to update, or the stock was slightly damaged and didn't meet our very high standards, so of course we couldn't send it to you. WHAT NOW? Please check the itemised breakdown below to see how your order has been changed. You're most welcome to call us to chat about it on the number above. We apologise for the inconvenience. Thank you for your understanding, TFG Online Shopping Team ORDER ITEMS Cancelled by TFG ------------------------------------------------------------------ When will you return my money to my credit card?

I placed this order well before the item was out of stock. On the 49th hour when I did not receive a call regarding delivery, contradicting the email I got from TFG after I placed the order stating that I would get a call within 48 hours to schedule delivery, I called your customer care to find out what the problem was. There was no problem, I was informed, the courier would call me to schedule delivery, everything was in order, furniture items take 5 to 10 working days to be delivered. This would not have happened if your customer care consultants had demonstrated even an ounce of care and sincerity instead of the nonchalance and careless attitude I received, well up until yesterday, on the 19th day. And today you are only calling me and taking my situation seriously because I have aired the complaint on a public platform. Before that none of you could give a care in the world! Now you call me and tell me that it will take 3 - 10 working days to refund my money. What makes you think you are entitled to keep my money in your account for that long after the treatment I have received from your organisation? I demand to be treated better than this. You were not doing me a favour, remember that. I paid for that item and it was your responsibility not to mislead me as you have. According to the Consumer Protection Act, you not permitted to, directly or indirectly, provide consumers with false, misleading or deceptive representations regarding goods or services, which you have done in this case. Further, you are not permitted to accept payment or other consideration for any goods or services, if you have no intention of supplying those goods or providing those services as has been the case. Kindly advise how you are going to make amends for the above? Please refer to the Consumer Protection Act, I have the right to a full refund for the amounts paid in respect of the product, together with interest, at prescribed rates, from the dates of payment until the dates of reimbur*****t. Kindly make sure that you factor this in into my refund from the date I made that payment up until your 3-10 working days when my money lands back in my account. Thank you.