Worst furniture experience ever @ Home De Waterkant Shivania

Last week we ordered 2 sofas from Shivania at De Waterkant store. We were told they would be with us yesterday the 8th at our home in Riebeek Valley. I got home yesterday to nothing. We called the Canal Walk store and was told the sofas had been rescheduled for this Friday, the 10th. My partner called Shivania this morning who is off and spoke to Megan who was going to call and email me but did not. I called back and spoke to another lady (I cannot remember her name unfortunately as Megan was busy), Megan told Pieter the sofas were for collection ??? The girl I spoke to said she would try for delivery today for yesterday's delivery not happening then confirmed if it was not today it would be tomorrow the 10th and it is confirmed a delivery and not a collection. A while after city couriers called to say the delivery would be next Tuesday ??? I called back now and spoke to a gentleman who was not very helpful and said I can go into the store for a credit ??? where are the sofas we ordered and paid for last week. The gentleman is calling me back and said he only has my story and needs to investigate. In the interim we got rid of our sofas for the delivery scheduled for yesterday. Now we wait to see if he is calling back to tell me its now for next Tuesday. On my special instructions on the order I said we not home on Tuesdays! This has been a hideous service. Who takes accountability, not even an apology from anyone. terrible service. No I can not drive in 2 hours to go get a credit for the inconvenience caused by them.