1 reviews | Active since Jan 2017

07 Aug 2017, 15:42

Worst experience

<p>I am one of the clients at the @home store and felt that I was rather treated unfairly ,I am normaly assisted by a certain consultant in the store who aso happens to be a good friend of mine. On this particular day after purchasing from the store (Brooklyn Mall) I was interrogated by the manager and felt like I was treated like a theif , the manager follwed me and asked me what was I doing in the store , do they ask each and every client who is bringing business to them on a daily basis? Aggresively so? Is this how paying clients are treated? The lady even asked where I worked. I have an account with TFG and if this is how your customers are treated then a person is better off without it. You cant even do your shopping in peace because you have a snoopy manager who thinks black people are out to ***** from the store... I hope everyone ditches the Brooklyn Mall branch, that's if they want to get peace of mind while doing their shopping!!!</p>

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Replies (3)
@Home
@Home's reply07 Aug 2017, 17:04
Official

Dear Hope Matlala, thank you for bringing this to our attention. We regret the experience you had and can assure you that we aim to please all our Customers. I have escalated this to the Area Manager and asked that they make contact with you directly.

Thank you

The @home Customer Care Division

Best regards,

@Home
@Home's reply07 Aug 2017, 17:04
Official

Dear Hope Matlala, thank you for bringing this to our attention. We regret the experience you had and can assure you that we aim to please all our Customers. I have escalated this to the Area Manager and asked that they make contact with you directly.

Thank you

The @home Customer Care Division

Best regards,

@Home
@Home's reply07 Aug 2017, 17:04
Official

Dear Hope Matlala, thank you for bringing this to our attention. We regret the experience you had and can assure you that we aim to please all our Customers. I have escalated this to the Area Manager and asked that they make contact with you directly.

Thank you

The @home Customer Care Division

Best regards,