FR
Fouche R

1 reviews | Active since Apr 2021

30 Apr 2021, 14:00

Worst customer service ever!!! Do not buy anything from @Home

Whether purchasing furniture online or in-store - best approach Coricraft!! @Home online has absolutely no concept of customer service. There is no feedback even after logging calls consistently for 5 days with their call centre all you will get is an email confirming a query is logged. My first shopping experience with @Home resulted in a 4 week wait for a couch. Instead of delivering said item @Home reversed the order without any reason given or as much as a call explaining why this occurred. I tried again assuming there was a stock issue at the time and no I am stuck trying to get an idea of delivery. Once again I get one promise after the other with no result. When the same thing happens twice one can only assume there is no interest from @Home to serve customers. When most businesses are trying to survive the pandemic @Home is trying their best to irritate and chase customers away - i for one will not be sorry when business rescue gets announced

0
Replies (4)
@Home
@Home's reply30 Apr 2021, 15:42
Official
Hi Fouche, 

We are so sorry for the inconvenience caused. We will urgently follow up on this matter for you. 
Have our online team contact you. 

Thanks, the @homewarestore team. 
FR
Fouche R's update01 May 2021, 08:03
Reviewer Update
So the @homewarestore team has not been in touch, I was able to find my order incomplete, one half in East London the other half in PE. The @homewarestore team is still trying to find my order and reply while I have been able to get to the bottom of the issue in 15 min. I thought only SOE’s were this ***********. I will be waiting patiently for the @homestore team to contact me so I can enlighten them on my customer query
FR
Fouche R's update03 May 2021, 19:27
Reviewer Update
Update - @homewarestore team promised to follow up on 30 April. By close of business on Monday 3 May, I have not had as much as a polite email or sms. No contact whatsoever from the @Home team. I can’t help but document the depths of disregard this retailer has for their customers...
@Home
@Home's reply28 Nov 2022, 16:39
Official
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