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NZ
Nontsie Z

1 reviews | Active since Jan 2024

03 Aug 2024, 01:15

Worst Bed ever

I am very unhappy I bought your blaine leather bed..I have changed 5 queen extra length mattresses none fit.The base is too big leaving huge spaces on the side.@homewarestore you need to fix this it's been 8 months of hell..We rush to buy things from you guys thinking we are buying quality. This is not value for money.i hope you come up with a solution for me asap

0
Replies (4)
NZ
Nontsie Z's update03 Aug 2024, 01:22
Reviewer Update
Even the leather couch the leather is now loose.Moved to my new place in January ..The couch now looks like it was purchased years ago..@home you need to up your game.We spend so much thinking we will get value for money only to receive inferior products.Hope my surname won't be used when dealing with my complaint as I have seen some shops don't value our complaints. I am really not amused with the couch and bed.
@Home
@Home's reply05 Aug 2024, 08:46
Official
Hello Nontsie
Thank you for making us aware of this experience. We will escalate this to the Field Management Team who will contact you to assist / advise.

Thanks
The @home Guest Experience Team
@Home
@Home's reply05 Aug 2024, 08:54
Official
Hello Nontsie

Please send us the order numbers to facilitate the process. As soon as we receive it we can escalate it.

Thanks
The @home Guest Experience Team
NZ
Nontsie Z's update05 Aug 2024, 09:49
Reviewer Update
Can I be contacted on the way forward