AL
AJ L

1 reviews | Active since Sept 2014

21 May 2019, 04:05

Worst @Home Store EVER!!!!

The worst experience of my shopping experience!!! Prices of the same goods are different and blamed on head office, Jerry Samthekge is not sure what to do as a cashier and the supervisor and Rossie Temba is so uninterested in helping the poor soul that as an individual with 9 degrees and many of which pertain to accounting, costing and mathematics just to mentioned a few, compliance is thrown out the door because poor Jerry has not had the relevant training and once again the floor manager Estie Kapp is missing in action. After all the drama she makes a appearance and totally ignores me even though this is now our third encounter of bad service and poor management in this store. There is so much that is going wrong in this store that I will never step in another @Home store again because I would only be supporting the problem. A quick call and keep head office off your back but nothing changes which is terrible when you as the manager are accountable and the buck stop with you!!! Sad day when Head Office has no idea what is going on in the stores in a main shopping center and the breach in SOX and the consumer protection action act…makes me sick but like all things in this world what you give to you world shall be returned to you third fold and I don’t want to be the Centurion City Store nor a store under ********** least MR PRICE HOME has better service, better price but lacks in quality but that where online shopping comes in. Shopping at all my old stores in London and New York. Shame on Senior management!!!!

0
Replies (5)
@Home
@Home's reply21 May 2019, 12:21
Official
Hi Jean, 

Please can you send us your contact details?

Thank you
@home team
AL
AJ L's update21 May 2019, 14:16
Reviewer Update
***
AL
AJ L's update21 May 2019, 14:19
Reviewer Update
My contract details are Markhams account - Mr J Labuschagne - *** - ***
@Home
@Home's reply21 May 2019, 14:48
Official
Thank you. 
AL
AJ L's update27 May 2019, 12:18
Reviewer Update
To Nomsa the regional manager, as per our discussion please can you arrange the R300.00 voucher from the above mentioned store and then we can arrange when I can come in for the formal apology from the manager.

I would also like to ascertain what action is going to be taken against the three characters in question in black and white as this is extremely important to me.  Accountability is everything but what assistance is going to be giving to these characters so that this terror of an experience does not happen ever again?

Thank you.