HO
Henda O

1 reviews | Active since Oct 2013

04 Jan 2017, 18:30

Worse service

<p>I brought a dinning table and 8 chairs in Aug/ Sept. I took 4 chairs and the table immediately. 4 was to come from other shops. I had to pay for everything immediately. Since then I have had a lot of back wards and forwards as to the remaining chairs. If I did not go or phone the shop, I would not get any feedback, always a story and no one knew what was going on. Had to deal with one staff member and he barely knew. Very friendly staff member, but could not resolve. Always, chairs was on their way, or just delivered to the warehouse, or broken and even lost at a stage.</p> <p> </p> <p>I was promised delivery before Christmas.... nothing came, not even a phone call. Asked the gentleman to get the manager to call me, still no call or a apology. I have received now 3 of the 4. One arrived broken. Still no call from a manager.</p> <p> </p> <p>Don't understand that I had to pay 4 months ago and I need to patiently wait with no feedback. Worst service I have ever had. Can't believe a big chain stores does business this way.</p>

0
Replies (3)
@Home
@Home's reply05 Jan 2017, 09:34
Official

Hello Henda

We have immediately escalated this to the Field Management Team. Please allow us some time to investigate this and we will have the Field Management Team call you before the close of business today.

The @home Customer Care Division

HO
Henda O's update05 Jan 2017, 18:21
Reviewer Update

Hi,

No one from your field office has called me. Shop has arranged to deliver tomorrow, phoned and spoke to the manager. Which is on leave, spoke to the stand in. Still not satisfied with the response.

@Home
@Home's reply06 Jan 2017, 11:58
Official

Hello Henda

I have asked that one of the Field Management Team call you directly.

The @home Customer Care Division