Where's my couch

Where is my couch @home?

About 2 weeks ago I went into your hemmingways branch. After inspecting a couch I like I paid the full amount cash 16999 as I was advised it is on special from 19999. I was told there was eta of max 10 working days. As of yesterday 03/06/2024 this eta has passed. Last week I received a call stating my couch would be delivered on Thursday 30/05/2024 I left work early and raced home to make sure I was there. To my surprise nobody came? My GF was then phoned on Friday to say it would be delivered on Monday no word on why the delivery for Thursday was not met. Come Monday with the rains we are told no they cannot coke on Monday so they will come Today 04/06/2024. It is now 3pm I have taken off work AGAIN! No phone calls from courier nothing nobody has arrived. If the couch is not delivered TODAY. I will need to request a full refund as you have not done your part of the deal, it is not my responsibility to work aeound you and your couriers when i have already PAID R700 for delivery its a ****ing poor excuse for service. I was in the process of furnishing my house and was planning to buy more however I will NEVER support your institution again. This is shocking.