Where is my couch??

I ordered a couch online on 28 November 2021 and paid for it in full. Over R23 000. My order confirmation indicated that I would be contacted within 3 days to schedule delivery. It is now day 8 and nobody has contacted me to schedule delivery. When I called on 03 December 2021 to request an update on what is going on I was told the couch is on a truck on its way to Bloemfontein. Today is 08 December 2021 and I still haven't heard anything. I called again today and was told the couch is not here and that they will get back to me with an update. How can the couch not be here 5 days after it was supposedly on a truck on its way here? The maximum delivery time of two weeks will be over on Friday. My couch isn't even in town yet? You're sitting with R24 000 and I'm sitting on the floor??