ZG
Zubair G

1 reviews | Active since Mar 2014

14 Nov 2016, 11:05

WHAT YOU SEE IS WHAT YOU PAY

<p>To whom it may concern.</p> <p> </p> <p>What You See Is What You Pay!</p> <p> </p> <p>I, a respectable customer OF @home riverside mall Nelsruit went into the store looking to buy a duvet set.</p> <p>I found Duvet sets marked down and a set which was marked really cheap which i decided to buy.</p> <p> </p> <p>the cashier then called the manager who then advised me that it was marked incorrect and that i could not get it at that price! She went on by saying that cant i see that the price is incorrect in which i rep**** her by saying you are the manager and it is your job discription to make sure faults like this dont take place.</p> <p> </p> <p>she then removed the price tag and said she will not sell it to me.</p> <p>i asked that the price be put back on as i would like to take a photo of it and take it up with their head office.</p> <p>i am still waiting for a responce from the head office to resolve this matter.</p> <p> </p> <p>i truely feel that the manager Lee needs to know that she has to manage the store correctly and </p> <p>oversee her staff in future then mistakes like this would not occur.</p> <p> </p> <p>I await a response as to how the mater will be resolved!</p> <p> </p> <p>thanks </p>

0
Replies (3)
@Home
@Home's reply14 Nov 2016, 11:39
Official

Hello Zubair

Thank you for taking the time to contact us and share this feedback. We have escalated this to the Field Management Team who will contact you directly.

Thanks

The @home Customer Care Division

ZG
Zubair G's update16 Nov 2016, 21:56
Reviewer Update

Sad to think such a Hugh company sends out a hoax automated reply like the one above ...

No so called field manager got back to me ,no wonder the store managers get away with their negligence in managing their stores !

@Home
@Home's reply17 Nov 2016, 11:13
Official

We apologise for the experience and have asked the Field Manager to call you directly. She will call you shortly.

Thanks

The @home Customer Care Team