TS
Terri S
1 reviews | Active since Jan 2017
24 Apr 2018, 19:43
WHAT SERVICE
On the 9th of April 2018, I saw a lounge suit - received application forms from Joanne ********** , submitted account application on the 10th of April 2018, 8:00 AM. we are now sitting on the 24th April 2018 - due to my application being entered into the system incorrectly by Faith 011 916 700 - WAS DECLINED, have spoken to aprx 10 different people at customer care ********** / ********** including the area manager Michelle my application was opened awaiting bank statement sent as they requested - once again DECLINED - due to the bank discrepancy - application was then sent to the forensic department ********** - call after call I was to resubmit bank statements ACCOUNT DECLINED - the latest story today is they are unable to reach my employer. Shawn Eckert ********** .
To mention a few names Charne, Michaela, Clinton, Nombula, Thando
I do feel that this is a serious issue and would really like it to be attended to.
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Replies (1)
@Home's replyOfficial
25 Apr 2018, 11:15Hello Terri
Thank you for bringing this to our attention. We have escalated this and logged it on our system.
Your ref. no. is RM121129. The Field Management Team will contact you directly.
Thanks
The @home Customer Care Division
Best regards,
@Home's reply25 Apr 2018, 11:15
Official
Hello Terri
Thank you for bringing this to our attention. We have escalated this and logged it on our system.
Your ref. no. is RM121129. The Field Management Team will contact you directly.
Thanks
The @home Customer Care Division
Best regards,