We bought a coffee machine from @ home and they sen us a used filthy machine

We bought a coffee machine from @ home and they sen us a used filthy machine. We struggled more than 2 weeks to get someone to send us a new machine. The new machine didn’t even work a year the grinner broke. We had to drive 180km bakc and foward allready because the shop in our town could not take back the machine. It is 2 weeks again and they do not have any anwers for us yet. We want our money back this is not a way to do bussiness