KR
Kyle R

1 reviews | Active since Dec 2011

08 Jan 2016, 13:29

Wasting customer's time

I app**** for an at Home account ON LINE and entered all my PERSONAL INFORMATION. I then received a SMS to say my account is approved and I should come in store with my ID and PICK UP my card. I was met with much confusion when I got to the store, then asked for 3 MONTHS STAMPED BANK STATEMENTS.I had already inputted my info online! Furthermore I was asked to divulge PERSONAL account deposits OVER THE PHONE, IN FRONT OF FOUR STAFF MEMBERS!. I uncomfortably gave the information, one hour after first entering the store!. This is ********** procedure by and financial service provider!

0
Replies (1)
@Home
@Home's reply08 Jan 2016, 16:17
Official
Hello kyleraman,

Thank you for sending us this feedback. We have escalated this to the Field Management Team who will be in contact with you directly.

Thanks

The @home Customer Care Division

Best regards,