1 reviews | Active since Mar 2015
Voucher Expiry Date : Unfair Service
I had a wedding gift registry from @Home in 2011. After the wedding, I took back gift duplicates to the store and I was given a voucher worth R872 which according to the receipt I received from the store was to expire on 21 March 2014. On 21 March 2014 I went to @Home in Kolonade to redeem the voucher given that it was the last day to utilize the voucher. To my surprise, I was told the voucher had expired on 20 March 2014, the previous day but I showed them that the receipt they gave me before had an expiry date of 21 March 2014. To date, no one was able to assist me and I would like either the R872 back as it was presents from friends and family or they must just activate my voucher so that I can utilize it. Gift Card Number:***. It was captured by Martha and Transaction number: CA*** (@Home, Kolonade). I am still in possession of all the receipts including the gift card received.
Hello Zanele, thank you for letting us know. We value your feedback and we have escalated this to the Field Management Team who will contact you directly.
Thanks
The @home Customer Care Division
Hello Zanele, thank you for letting us know. We value your feedback and we have escalated this to the Field Management Team who will contact you directly.
Thanks
The @home Customer Care Division
