Very unhappy with the @Home furniture online section of TFG

I'm a very unhappy and dissatisfied customer. I placed an order for a bed on the 26th of November 2018. I Phoned the online customer number to try and escalate the delivery date of the bed from the 18th of December 2018 to the 30th of November 2018. I had a reference number issued to me RM151776 on the 27th of November. I have made about 15 calls to the online customer number. in this process I received one call back from Carra. To advise that she is still busy with my enquiry. I have back all my calls with emails. All I receive is a standard confirmation of my call. Today, the 11th of December I spoke with Estelle. She says on the system it shows possible delivery for the 7th of January. I then escalated the call, spoke with Tarryn (team leader), she advised that they might possibly get stock at their distribution centre on Friday the 14th December, that would still need to be QC'd. No definite confirmation. No accountability. No trying to please a customer. No apology for a very bad service. Just the attitude that this is it. Take it or leave it. Yesterday, I phoned at 09h20 spoke with Ameer a line manager, he promised that the bed was ready to be despatched and would phone me back by 1pm to give me confirmation of delivery. I am still waiting for the call back. I then decided to stay on the phone with TFG to see who would take accountability for very poor service delivery. Been on the phone now for over an hour. I have a Galactrix report to prove the time spent on the phone. Very poor online shopping experience with the @Home furniture section of the TFG.