Very poor service from @Home and Breville.

Item: @Home
Rating: 1
Author: Michael S

My Berville Barista Express stopped working. Took it to @Home Pavillion Durban for repairs 2 weeks ago. Was told I would get a quote. Nothing forth coming so went to the store to enquire. Was told the unit is still the store waiting for collection by the maintenance dept in Johannesburg. This is just downright poor service. How long will this repair take. This is a R10k machine not just any old R200 unit.

Helpful (0)

Replies (3)

@Home's replyOfficial

26 Oct 2021, 12:25

Hello Michael

Thank you for letting us know. We will escalate this to the relevant Field Team to investigate and they will contact you directly to assist.

Thanks
The@homewarestore Team

@Home's reply26 Oct 2021, 12:25

Official

Hello Michael

Thank you for letting us know. We will escalate this to the relevant Field Team to investigate and they will contact you directly to assist.

Thanks
The@homewarestore Team

Michael S's updateReviewer Update

20 Nov 2021, 19:31

@home have resolved the issue in a very helpful and professional way. Thank you for your assistance.

Michael S's update20 Nov 2021, 19:31

Reviewer Update

@home have resolved the issue in a very helpful and professional way. Thank you for your assistance.

@Home's replyOfficial

26 Apr 2022, 14:02

@Home's reply26 Apr 2022, 14:02

Official