Very Bad service from The Foschini Group

I made an online purchase on 19 May 2020. Cancelled it on 21 May 2020. When I cancelled I was told that it would take 3 days for my refund to appear. I paid with my credit card. Should be an easy refund. They requested a statement 1 week later and then the card number a further week later. It is now 11 June and still no refund. I will NEVER shop online with the TFG (The Foschini Group) again!!! Absolutely shocking treatment of their customers.