VERY BAD Service

I have been more than patient and understanding over the last many weeks but enough is enough and unfortunately I am forced to take this matter up further regarding the Centurion @home team. Unfortunately Centurion @home is the middleman between me and the appliance support, but the @home process was followed and so as comsumer I hold @home accountable and responsible. I am so extremely upset and very disappointed with the level of service received. My beautiful, well looked after, cared for, Breville Barista Express coffee machine was handed in at @home Centurion mall (also the original place of purchase) on 1 November 2020. The Problem with the machine is that there was No pressure on the portafilter and milk steamer. It was meant to be a simple fix to replace the solenoid valve on the machine. I followed up twice a week with Centurion @home; I even got told to phone and speak to their Appliance Fixing store of there choice, which I did (FYI @home VERY BAD choice!). I finally got a call from Centurion @home 10 Dec 2020 that my machine arrived, more than a month later and after countless phone calls, begging and nagging for updates on my machine. I arrived (10 Dec 2020) at the store very excited to get my coffee machine back; and this is where I had enough - to my complete and utter disgust... the original packaging was in a bad state already an indication on what the state of the machine was going to be. It was BAD! Dirty, damaged, scratched, dented, a loose fitting water tank, missing portafilter, incorrect tamper (not the one i had handed in) etc, the machine was forced in to the box completely destroying the polystyrene foam packaging that was holding it neatly in place. I cannot, and I am not going to accept the coffee machine like this and in this state! This is disgusting that I entrusted you with my property so that it could be fixed and instead its worse than when i handed it in. I am going to even go as far as to demand a new machine.