Very bad after sales service

Nov 2014 I purchased a Cruz bed from @Home in The Grove, the side panel on the bed is now breaking. I contacted the store on 12/09/15, and spoke to Enoch, who asked me to send him an email with details and pictures, and he will send to the warehouse & someone will contact me to assess the damage and advise a way forward, the email was sent 14/09/15 - from this date on-wards I NEVER got the call from the warehouse, I've been constantly calling, and all I get is \someone will call""; and sent her the email once again; its now been 4 days later and again no response. @Home is a premium store; with premium prices but clearly no regard for customer service; its been 3 weeks since my initial call; and no response from @home;terrible service from what one would expect to be a reputable retailer...."""