WS
Willem S
1 reviews | Active since Nov 2009
09 May 2022, 14:41
Ver long delivery time
I placed an order on the 1st of May that I still haven't received. They also don't offer a call center for online orders, only an email address.
Helpful (0)
Replies (4)0
Replies (4)
@Home's replyOfficial
09 May 2022, 16:27Hello Willem Steynberg.
Thank you for letting us know about your experience. Please allow us the opportunity to assist you with you complaint.
Please note we have logged your complaint with the relevant filed team.
Thank you
The Guest Experience Team
Thank you for letting us know about your experience. Please allow us the opportunity to assist you with you complaint.
Please note we have logged your complaint with the relevant filed team.
Thank you
The Guest Experience Team
Best regards,
@Home's reply09 May 2022, 16:27
Official
Hello Willem Steynberg.
Thank you for letting us know about your experience. Please allow us the opportunity to assist you with you complaint.
Please note we have logged your complaint with the relevant filed team.
Thank you
The Guest Experience Team
Thank you for letting us know about your experience. Please allow us the opportunity to assist you with you complaint.
Please note we have logged your complaint with the relevant filed team.
Thank you
The Guest Experience Team
Best regards,
WS
Willem S's updateReviewer Update
10 May 2022, 07:12@home now claims that the package has been deliver, but it definitely has not. Now I can’t even track the package anymore, so I assume they have now lost my package after almost 2 weeks of not delivering it.
WS
Willem S's update10 May 2022, 07:12
Reviewer Update
@home now claims that the package has been deliver, but it definitely has not. Now I can’t even track the package anymore, so I assume they have now lost my package after almost 2 weeks of not delivering it.
WS
Willem S's updateReviewer Update
10 May 2022, 09:11In the end, after wasting almost 2 weeks of my time, the order has been lost
WS
Willem S's update10 May 2022, 09:11
Reviewer Update
In the end, after wasting almost 2 weeks of my time, the order has been lost
@Home's replyOfficial
10 May 2022, 10:43Hello Wilem Steynburg.
Thank you for allowing us the opportunity to investigate. We have received confirmation from our Online Store Management, your order was not delivered however it was returned to the warehouse and your account has been refunded as well.
Thank you
The Guest Experience Team
Thank you for allowing us the opportunity to investigate. We have received confirmation from our Online Store Management, your order was not delivered however it was returned to the warehouse and your account has been refunded as well.
Thank you
The Guest Experience Team
Best regards,
@Home's reply10 May 2022, 10:43
Official
Hello Wilem Steynburg.
Thank you for allowing us the opportunity to investigate. We have received confirmation from our Online Store Management, your order was not delivered however it was returned to the warehouse and your account has been refunded as well.
Thank you
The Guest Experience Team
Thank you for allowing us the opportunity to investigate. We have received confirmation from our Online Store Management, your order was not delivered however it was returned to the warehouse and your account has been refunded as well.
Thank you
The Guest Experience Team
Best regards,