Used coffee machine

<p>Urgent Complaint</p> <p>We bought the top level Brevill coffee machine at your shop in Mountain Mill mall in Worcester over the weekend. When we got home we noticed that some of the little boxes on top were empty. We went back to them and they said we should look in the tray at the bottom. That should have raised our suspicion already because in a new model the parts should be in their boxes. When we opened the machine we found that there were water spots and a few scratches on some of the components. But the worst was when we opened the tray at the bottom and found remnants of coffee in the tray. To pay for a new machine and then to find out that it was used before is totally unacceptable,</p> <p>I demand that you take this matter up immediately with the branch. We expect that a brand new machine be delivered to us today stlll and the other one removed. I do not want to go to the media but will be forced to do so if this not dealt with urgently today.</p> <p>Looking forward to a positive response</p>