URGENT SOLUTION FROM @ HOME, HEMMINGWAYS, EAST LONDON

1. Dec 2016 I bought Breville Kettle Classic Dome worth R1499.00 @ Hemingways. Monday 2nd April I found that the kettle inside glass is broken and the kettle didn't fall so assume is water pressure. I took back on the 2nd the Manager was not there, after several going to the shop Manager not I insisted that I have to speak to her it's then she told me than they can't take back the kettle cos it's more than a year. I cannot accept that I bought a kettle worth R1499 " I thought is a Good quality " after a year the kettle is broken, worse part of this in my house we are 2 it's me and my husband. This is factory fault because that kettle is still new. I cannot pay that much for a kettle that can't last even 2 years I should have bought a R199 kettle and do better. If Breville is quality then it must sell quality. 2.Hemmingways manager just called me. Is saying that you can't take the kettle because it can't be water pressure that crack the inside glass. My question to you what can crack the inside glass the reason I assumed is water pressure it's because I only use water I don't boil stones in the kettle I only boil water. If it's not water pressure then what is it. I refuse to be blamed of your things that you say are quality and are not. 3.Hi Lulama, we have escalated this onto our @Home Field area Manager to make contact with you.