URGENT HELP NEEDED

Good day

I have purchased a couch cash at @HOME in Brooklyn Mall in September and upon arrival the couch had a factory fault production wise and was taken back. I then exchanged it for another couch due to the fact that I did not trust that material. and I was told it was not in stock and production will only have it in by end November 2017, I then opened an account as I wanted to buy another couch and have them all come same time.

yesterday I decided to call them and check if all is still well with my couch and to my surprise the lady I spoke with could not pick it up on the system and asked I wait for the manager to call me back today. he just called and am flabbergasted to find ETA has now changed to JAN 2018.

That was not at all what I was told and I have an event in Dec 2017 at my house and have nothing to sit my guests. it is totally unacceptable and I was told to pick something else and this is the 3rd item am supposed to pick and I cant find anything around my price range that I like. what I like is double the amount. had they told me in time I was probably going to save for the other one. but telling me now that its coming in dec its asking me to make a miracle.

Am asking as a customer to be treated with the same care and consideration and not to spend DEC on the floor. kindly make a plan, because if I had I wouldn't be writing to you now.

Regards hurt client