Upington branch, Manager Penelope, Nespresso mini not working, no exchange, no service no nothing!

My son bought the Nespresso Essenza mini for me for Christmas. It is his first big purchase, and bought it with his debit card. After less than two months, the Nespresso does not want to work any more. He did not keep the slip, but provided @ Home with his bankstatements to proof the purchase. That was yesterday, 11 Feb. They could not help us then as the manager (Penelope) was not there on a Sunday, but told us that they will look for the slip, and we can come back on Monday. Penelope was not present as the lady told us @Home do not want to pay overtime for managers.

They told us on Monday (Today, the 12th of Feb )that they will not exchange the machine. (That was after the 2nd visit to the shop on Monday, 1st time they told us they do remember the purchase, but then the serial number was the problem, although the machine, and the box etc was with them)

Rather than trying to satisfy the customer, no service has been offered by Penelope, and we are referred to Nespresso for customer service. @ Home is an agent for Breville, Baccarat, Smeg etc. Is it not standard for the supplier where we bought the machine to give us at least some kind of assistance? To exchange the machine, or to offer to contact the supplier on behalf of the client?

Poor poor poor bad very bad service!!!!