Unsatisfactory Customer Service

End of April 2015 I went to the store @home living space in Port Elizabeth ( Moffet on Main) I enquired about the process I need to follow regarding warranty / guarantee since my couches I bought in 2011 were starting to crack. The gentleman which attend me wasn't keen on assisting. At first he told that he had similar cases, so I told him to check on the system and he did. Then his response was that my couches are over a year old and that head office will not replace them. <br> <br> So I called head office and then they took my details I then received a phone call from the Store manager and was asked to send some pictures on how the couches look and I sent them 06 May 2015. A week went by then I decided to call (20 May 2015) the store manager and asked what was the feedback from head office, she noted that she responded and I told her I didn't received any response from her so she said head office asked if I could take a picture of the whole couch then I said I will send it the following day. 10 minutes after I received a call from her informing me that Head office said they cant replace my couches because they more than a year old.<br> <br> I am not satisfied with how this was dealt.