UNPROFFESIONAL, DISMISSIVE, NO CARE WHATSOVER!!

I have made various attempts with @home accounts to clear my name in the past 6 months by paying an outstanding debt but I have just been getting sent back and forth. The frustration that I am experiencing as I have their name under my credit record. I called their call Centre only for them to transfer me to lawyers who then tell me they do not have my file anymore as they sent it back to them, I have been to 3 different retail stores where consultants would assist me with calling the call Centre only to be given a number to some lawyers who then return me back to them. All I want to do is pay the outstanding debt so they I can clear myself from this company. The level of dismissal and care is just appalling.