UNJUSTIFIABLE ACCOUNT BLOCKING

Earlier on today (20 May) I went to @Home store at Rosebank Mall in hopes to purchase a product using my account, I was unsuccessful in doing so and was told that this is a result of my store card being blocked due to an overdue payment of R66.00 which baffled me because to my understanding I had Credit of R27 000.00 which was unused and I hadn't used my card in months to limit my financial woes. I was told this R66.00 was for charges which were unspecified such as subscription for the store magazine (which I've never subscribed to) or the insurance which is offered by @Home (which I wasn't aware of). I paid the amount regardless of my opposition & I was told that I should open a new account. I've been a registered customer with the company since 2009 & I've never defaulted on payments. This experience was distasteful and I hope more transparency is given to myself and other customers in the future.