Unhelpful TFG

I was informed via Email my account was approved and I can collect my card at any branch, drove 40km to the Carlswald branch to be informed that I require my barcoded ID, spoke to their head office and waited 20 minutes to speak to a supervisor only to get the call cut, told The manager Dumi I have a certified copy in my phone if I can't quickly get it printed and we try that and was told no, really bad service