Unhappy with quality of furniture from @Home

I sent the below email through to @Home Mall of Africa (06/08/2018) and the Admin Manager rep**** (07/08/2018) informing me that she had forwarded the email/complaint to the store where I originally made the purchase which is @Home Sandton. To date, I have not received a call or resolution...

"Good day, We bought a Willow Corner Unit from @Home Living Space in Sandton in May this year. At first we were happy with the couch & its level of comfort. However, over the past few weeks the couch has been nothing but comfortable. Whenever we sit down on the couch, the cushioning feels flattened and the springs of the couch are making squeaking noises whenever someone sits or moves position on the couch.

This couch is less than three months old and already it feels like we have had it for over a year, if not longer....

As it stands, we are unhappy with this purchase and require this matter to be resolved by ********** We can't continue like this!

Order details: Order no: ********** Style no: ********** 6 Image: is attached

Kind Regards, Ipeleng D Tsotetsi"