MM
Mpho M

1 reviews | Active since May 2016

31 May 2016, 08:53

UnFair Service

<p>on the 25 may 2016 i went to @hoem Menlyn to purchase a bed which they had on the floor. i had just moved into town and i need something immediately hence i bought that one. after the transaction i was them told that they will charge me R400 to deliver the bed because its from the warehouse in midrand within 7 days nogal. i asked the gentleman if i cant have it earlier or go pick it up myself because i need it and i was told i will get a call when the bed is ready. aLL I WANT IS THE BED TO BE DELIVERED TO THE STORE AND ILL PICK IT UP MYSELF, OR CANCEL THE PURCHASE. I believe was not fair because i bought the bed after seeing it on the floor. i send an email to the customer care and to this day they have not responded.</p> <p> </p> <p> </p>

0
Replies (1)
@Home
@Home's reply31 May 2016, 10:08
Official

Hello Mpho Manyane

Thank you for the feedback you have sent us. We have escalated this to the Field Management Team who will contact you directly.

Thank you

The @home Customer Care Division