NC
Neriza C

1 reviews | Active since Mar 2009

13 Feb 2017, 11:54

********* practise

<p>I purchased 3 of the same items (+R320 each). I qualified for a discount ie. purchase for over R250 to receive R25 off. </p> <p>Upon return of 1 of the 3 items, the supervisor refused to honour the full R25 discount. She insisted that the system allocated the R25 per item (appox R8 per item), so I was no longer entitled to the R25.</p> <p>I fully understand that the system pro rata'ed the discount per item, but on return the supervisor must over ride as the original purchase is over R250.</p> <p>This is ridiculous as you are not honoring the voucher I was entitled to.</p> <p> </p>

0
Replies (3)
@Home
@Home's reply15 Feb 2017, 11:26
Official

Hello Neriza

Thank you for taking the ime to send us this feedback. Please allow us to investigate this for you as all our Customers are important to us and would like to get this resolved for you.

We have escalated this to the Field Management Team who will contact you directly.

Thank you

The @home Customer Care Division

Best regards,

NC
Neriza C's update20 Feb 2017, 10:35
Reviewer Update

@home customer care, I am STILL waiting for someone to contact me.

Advise how much like longer I need to wait.

@Home
@Home's reply20 Feb 2017, 11:04
Official

Hello Neriza

We apologise for the delay. We have escalated this and will have the Field Management Team contact you within the next hour.

Thanks

The @home Customer Care Division

Best regards,