********* Business Practice and Very Poor Customer Service

I purchased a couch online from @Home recently (22 November); after payment I received an email saying that the order is confirmed and payment was received. Two days later I received another email saying that my order had been cancelled due to a 'glitch in their shopping matrix' and that my refund will be processed in 5 working days. Shortly after this I received another email saying that I first needed to complete a form before my refund could be processed and that the refund would now take 3 - 10 working days. I contacted customer service on the 13th December as I still had not received my refund. I received a response saying that I need to submit a bank statement and a refund will be received in another 5 - 10 working days. I still don't know why the refund has not been processed and no one has even bothered to contact me over the phone to explain the situation. I have had to keep following up from my side. I am still having to cover the cost of the interest on the amount paid due to the refund taking so long. I will definitely caution any one against purchasing from **********