Unacceptable waiting time

Good Afternoon<br> <br> I bought a Breville coffee machine (cafe Roma) from your store about 2 years back where it broke and water gushed out from the bottom of the machine, I went down to your Brooklyn store and advised me that they can take it in for repairs, I finally got a quote which was R250 which I was willing to pay and was advised that it would take up to 2 months to get back as they had to order the part, I asked them to go ahead with the repair. I followed up each month and then on the 2nd month asked to find out about the machine where I was told that it was still stuck at the back and was not even sent in, I was furious and asked them to send it in ASAP where they advised that they will do a overnight delivery, I went the next day to find out if it was sent and was.<br> I followed up after 2 months and said it will be back within 2 weeks, I went there after 2 weeks and my machine was still not there they then called and was advised that the machine was still inline for repairs, I was not happy at all and asked to send the machine back to me, I got it 3 days later.This is unacceptable and need a solution to this matter as a repair cannot take half a year.<br> Regards:Chris<br>