Unable to get a refund without a credit card - poor customer service

A few months back I bought some things from @home and wanted to return them. The return policy states that you will be refunded for your items. I experienced numerous difficulties with getting my refund as the store klerks said that unless I have a credit card I could not be refunded and I was unable to get cash as they had no money in their tills and that I should come back. The other option is to be forced to take a gift card. After numero us trips back and forth to different stores I eventually got my refund. I lodge the complaint and a senior manager whose name I wish I had taken assured me this would be attended to so it would not happen in the future. He told me exactly what I wanted to hear and made a bunch of false promises. He also stated I would receive feedback which I never did. Today I went to go return some towels I bought and low and behold the exact same problem. No cash in the tills for a refund and no ability to get a refund on a debit card (I don’t own a credit card). How frustrating and discriminatory. So disappointed. Will never use this store again.