Trying to return damaged goods

Good morning,As a regular shopper at @Home and other Foschini stores, I was put out by the attitude of the man who served me yesterday at the La Lucia Mall. My mom bought a porcelain T pot, sugar basin and milk jug as a gift for my daughter who lives in Joburg. Not an expensive item, but that's not the point. I went up in Jan to visit her, I took the little gift. Upon opening it, we noticed that the sugar basin was chipped. I guess we should have checked it in the shop, but as it was so neatly packaged and I knew I had to travel with it, I didn't want to open it. I brought the basin back with me and hoped that it would be exchanged- not the case. My mom did not have her till slip but had her bank statement which was proof of payment, so I thought. Not the case again!! The gentleman was not interested in my story as I did not have the till slip and was very dismissive of me and my story. When I mentioned that I was not happy with his attitude or service and that I would take it further he said \you're welcome". I left disappointed and most annoyed by that attitude as I like shopping there but will now think again. Kind regards"