1 reviews | Active since Jul 2013
To cover or not to cover.......
Purchased a Kenwood Chef with some accessories from @Home Willowbridge. Also ordered a cover. When it arrived it was the wrong cover. I received a credit on 23 December 2017 and requested the correct cover to be ordered. I have followed up on numerous occasions (by going in-store and telephonic) but up to today I have still not received the ordered cover. I did get a call from a lady last month who stated her manager told her to call me to advise me they can no longer assist (and that I must purchase it myself from Kenwood). After I insisted she assist me she stated she would call me back, no call to-date...... not holding my breath. I have never received such bad service from a national chain store. I will be changing my brand loyalty to Yuppiechef (their service rocks).
Hello Chris
Thank you for taking the time to send us this feedback. We are looking into this for you and have escalated this to the @home Field Management Team who will contact you directly to assist.
Thank you
The @home Customer Care Division
Hello Chris
Thank you for taking the time to send us this feedback. We are looking into this for you and have escalated this to the @home Field Management Team who will contact you directly to assist.
Thank you
The @home Customer Care Division
Hello Chris
We are sorry you had such a poor experience. We are going to look more closely into the situation so that we can find the best way forward. The Area Manager has been asked to call you directly to assist.
Thanks
The @home Customer Care Division
Hello Chris
We are sorry you had such a poor experience. We are going to look more closely into the situation so that we can find the best way forward. The Area Manager has been asked to call you directly to assist.
Thanks
The @home Customer Care Division