Tired of buying faulty hot water bottles faux fur 35×20cm - Order number p***

In 2015 I bought a plasma stand, warm fur winter shoes and a hot water bottle with fur and because it was starting to be hot. I didn't use the hot water bottle until it was cold and i discovered that it didn't have a lid so I couldn't use it. I called them and the guy i spoke to said well thats how the cookie crumbles ... i had kept it for more than a month and so he is not reaponsible that it had been hot and had no use for it. Fast forward now and then i bought another one on 2018 August 22 online and collected it was delivered to a Pargo point in Richard's Bay on the 25th and then i collected it about a week after. Just because the past two days have been cold i decided to use much to my surprise well its no suprise really... i found that this one has a hole although it has a ***** on lid but still i can't use it. Infact i realized when i saw that my sofa was wet because that's where I put it hoping to get my feet warm while watching the TV. My couch is wet my throw is wet and i couldn't use it even for a day because it had a hole on the side. For the exorbitant prices you charge in your retail store, it is a shame that your goods are substandard and counterfeit. I then took it upon myself to call yout call centre to complain and i spoke to a lady by the name of Bianca who was rude and i must say you need to train your staff aftet you checked that your goods are up to scratch. She also gave me bad service and told me that since i bought this on the 22nd of August it doesn't matter that the water bottle has a hole in it. A month is over and i should keep it. This is my order number that Bianca asked for so rudely p ********** 85. I want my hot water bottle with no hole. How many times must I pay for a hot water bottle just because you compromise quality and not the price. I'm not happy shame after all the money I spend in your store. You have a way of treating customers.