The Worst Client Service, including the Manger. How appalling

I purchased a bedset from @Home Menlyn Park Mall and have had to repeatedly follow up on the matter due to their lack of responsiveness regarding my undelivered purchase. The consultants have been unhelpful, I have followed up with them and all I recieve from them is false information about the DC/warehouse being unresponsive, or they waiting on feedback, however, when I called the DC myself the lady confirmed that they have NOT received the bedset on their end and they have informed the store. It gets worse, when I call now just ignore my calls, I need to call using a different phone number to get a chance to speak to them and the situation does not improve with the manager, who exhibits similar unresponsiveness.

No client should be calling the different store Distribution Centers to find out how far in the process their purchase is. No client should have to send endless emails quering an undelivered item. No client should be calling a store to follow up on a purchase period. The support team is also disappointing for closing of the incident as resolved just because they do not deal with instore purchases. I'm highly disappointed with @Home what an appalling customer experience. It's unfortunate I could not go to the physical store but when I am around I cannot wait to go in wow?!